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SUKHI

Frequently asked questions

Are Sukhi rugs covered by a warranty?

Yes. Each rug we sell comes with a full five-year warranty. This warrants the rug against manufacturing defects in workmanship or materials for a five (5) year period from the date of the original purchase.. We will repair or replace, at our discretion, the rug without charge. Normal wear and tear is not warranted. Please contact us to register a claim under this warranty.

Are there additional import duties and taxes for me to worry about paying?

Nope. Sukhi handles paying these taxes for you. If you are ever charged additional fees or taxes for any reason, please contact us and we will refund you right away.

Can I order a rug sample?

Yes, you can order a sample of any rug you see on the Sukhi website.

Can you explain why I see small imperfections or size differences in my rug?

All Sukhi rugs are made by hand. We only use skilled and highly experienced artisans. Handmade rugs are labor-intensive. That means often more than one artisan will work on a rug. This process can account for minor differences. Handmade rugs can have small size variations of up to 3%. This is due to different techniques used by different artisans. Plus, each rug is handmade and unique. Also think about the shearing process with wool. Shearing is completed by hand. This does result in some unavoidable, minor irregularities. In no way, does this mean that the rug is flawed. Think of it as a part of what makes every Sukhi rug unique. No two Sukhi rugs will ever be the same. We wouldn’t have it any other way.

Do you have a showroom?

Nope and we’re proud of that fact. When you work with Sukhi, you are working directly with the artisans that make your rug. We don’t have a showroom and this allows us to keep prices low. If you wish, you can always order a sample of a rug for a small fee.

Do you sell wholesale?

Yes, Sukhi does sell wholesale. Contact our trade team to learn more!

Do you work with interior designers, architects and stylists?

Yes! We love designers and we’re glad you found us. We regularly work with interior designers, architects and stylists. We are happy to offer qualified interior decorators, architects and designers exclusive savings on many items. Please click here to learn more.

How do I measure to make sure I am purchasing the correct size rug?

There are two common mistakes that customers sometimes make. One is they buy a rug that is too small for their space. A large rug also makes a room look larger.

The other problem is that they measure for their dining room. But they forget to account for chairs that are pulled away from the table.

So how can you measure correctly? Be sure to think about the largest the rug could be. And think about the smallest it can be too.

Questions? Just email us your ideas and questions. We’ll be happy to give you free advice and inspiration.

Is it necessary to put a pad under my rug?

A pad will not damage your rug, and it has many benefits. Pads can be a good idea in high-traffic areas. Pads can help keep a rug in place. They will reduce slipping, bunching and sliding. They can provide additional cushioning. However, pads are not necessary for Sukhi rugs.

If I am not present to take the delivery, what happens?

Don’t worry - we have it covered. If you are not available at the time of delivery, you will be contacted to plan a new delivery date.

I would like to share a picture of my room with you, so you can suggest the best rug option, can I do that?

We would love for you to send us a picture. That way our designers can make the best rug recommendation. Our design team is here whenever you need us. We’d love to share our expertise. We can’t wait to view your photos.

I am wondering about my confirmation e-mail. I don’t think I ever received one, so what should I do?

Sukhi sends out confirmation e-mails as soon as you place your order. If for some reason you don’t receive a confirmation email, first please check your junk mail folder to see if your confirmation email might be there. If you don’t find your confirmation email in your junk folder, please contact us. We’ll be sure to send you another confirmation email immediately.

I am not happy with my Sukhi rug. What should I do? [Understand our return & refund policy]

Here’s the bottom line. We only want you to keep a rug if you love it. If for any reason you are not satisfied with your rug, you can return it within 14 days for a full refund. No questions asked. We even pay the costs of the return shipment for you. Custom and clearance rugs can only be returned in the event of a quality issue. Please contact us if you want to return your rug so that we can help you arrange it.

How long will it take to make my rug?

A beautiful rug takes time to create. Each of our rugs is the result of a great deal of love, care and work. We have streamlined the process so that it only takes about 4-12 weeks to make one of our handmade rugs. (Larger rugs typically take longer than smaller rugs.) Once your order is ready, we will email you with track and trace information so that you’ll know when your rug has been finished and shipped to you.

Is it possible for you to help me with my rug order?

Yes. We have professional in house textile designers to assist you. Please contact us with your questions and ideas and our designers can provide you with assistance free of charge.

Is it possible to change the delivery address once I have placed an order?

You can change your delivery address after you’ve placed an order, please just contact us. However, if your rug has already been dispatched, then changing your delivery address is not usually possible. In this situation, you may be charged an additional delivery fee.

There seems to be a fault in my rug. What do I do next?

Everyone at Sukhi is very dedicated to quality. All of our products undergo careful checks, but mistakes can still happen. If you receive a rug with a mistake, please send us a photo of the problem so that we can determine how to best resolve the situation. We’ll figure it out.

What are your payment methods?

We take a wide range of payment options. Payment options include: credit cards such as Visa, MasterCard, Discover and American Express. PayPal, wire transfer and bank transfer as well as iDeal, BanContact Mister Cash, AfterPay, Giropay, Klarna and Sofort Banking are also accepted.

Is it possible to track the progress of my order?

No problem. We’ve made tracking effective and reliable. Simply contact us, and we will update you regarding the shipping status of your order. As soon as your rug has been completed, we’ll send you an email that contains track and trace information. You’ll always know exactly where your rug is during its journey to your home.

Is Sukhi shipping free?

Yes, indeed! Our shipping is always free.

How long does shipping take?

We get it. You want your rug ASAP. That’s why, after your rug is finished, we ship it as quickly as possible. Shipping time does vary depending on country, but usually takes around 2 weeks. Upon shipping your rug, we will send you a track and trace code.