Frequently asked questions

    Do you have a showroom?
    Do you work with interior designers, architects and stylists?
    How do I measure to make sure I am purchasing the correct size rug?
    How long does shipping take?
    How long will it take to make my rug?
    I am not happy with my Sukhi rug. What should I do? [Understand our return & refund policy]
    I am wondering about my confirmation e-mail. I don’t think I ever received one, so what should I do?
    If I am not present to take the delivery, what happens?
    Is it possible for you to help me with my rug order?
    Is it possible to change the delivery address once I have placed an order?
    Is it possible to track the progress of my order?
    Is Sukhi shipping free?
    There seems to be a fault in my rug. What do I do next?
    What are your payment methods?
    Are Sukhi rugs covered by a warranty?
    Can you explain why I see small imperfections or size differences in my rug?
    I would like to share a picture of my room with you, so you can suggest the best rug option, can I do that?
    Is it necessary to put a pad under my rug?
    Can I order a rug sample?
    Do you sell wholesale?
    Are there additional import duties and taxes for me to worry about paying?